tiqora
UI
Modern web UI
Agent workspace, admin console, and customer portal — a clear step up from classic OTRS/Znuny screens.
Self-hosted · AGPL-3.0 · Python + React
Modern helpdesk. Znuny/OTRS-compatible.
Tiqora is a clean-room reimplementation of a ticket system that speaks the OTRS / Znuny 6.0–7.3 database — with a first-class web UI, AI-assisted replies & summaries, and a path to run alongside your existing instance.
Still under active development. Production use is not yet recommended.
Built for teams leaving the Perl era
Same familiar ticket data model when you need it — a modern stack and UI when you work in it every day.
DB
OTRS/Znuny 6.0–7.3 DB compatible
Runtime schema profile adapts to peers from OTRS 6.0 through Znuny 7.3 on MariaDB/MySQL and PostgreSQL. Parallel operation on the same database is first-class. See matrix ↓
AI
AI-ready search & MCP
Fast ticket search via Meilisearch, plus an MCP server so AI agents use the same permission engine as humans.
✎
AI agent assistance
Per-queue policies drive draft replies, ticket summaries, and optional autonomous auto-replies — with attachment & image analysis, PII masking before every LLM call, and a full audit log you can export to a PII-aware PDF. Bring your own OpenAI-compatible or Anthropic models.
GD
GDPR tooling
Customer anonymization, retention jobs, and audit trails — built into admin workflows.
✦
Modern design
Dark and light themes, EN/DE i18n, compact cobalt design system — built for daily agent use.
λ
No Perl app stack
Python FastAPI backend, React frontend, Redis, Meilisearch. Clean-room code — not a Znuny fork.
P
Customer portal & KB
Self-service tickets and a Markdown knowledge base with agent editing and portal search.
⇄
Integration friendly
REST /api/v1, GenericInterface REST/SOAP compatibility, webhooks, and channel plugins (email, SMS, WhatsApp, CTI).
🔒
Modern authentication
Legacy password hashes, OIDC, LDAP/AD, Kerberos/SPNEGO with seamless re-auth, enforceable TOTP, and passkeys — feature-flagged as you need them.
Compatibility matrix
Supported peer databases for parallel operation. Preferred LTS: Znuny 6.5 or 7.3. Full details in docs/support-matrix.md.
| Peer product | Profile | Parallel-op | Notes |
|---|---|---|---|
| OTRS 6.0.x / Znuny 6.0 | otrs-znuny-6.0 |
Yes | Table groups (hardest adapter) |
| Znuny 6.1 – 6.4 | znuny-6.1 … 6.4 |
Yes | Optional mail OAuth / tables per minor |
| Znuny 6.5 | znuny-6.5 |
Yes | Baseline · preferred LTS |
| Znuny 7.0 – 7.3 | znuny-7.0 … 7.3 |
Yes | State/priority colour (7.0+); preferred 7.x LTS: 7.3 |
MariaDB / MySQL · full matrix
PostgreSQL · schema matrix
TiqoraSync 6.0.x–7.3.x
Layer A + B golden validated
See it in action
Agent workspace, ticket zoom, reporting, admin, privacy tools, and portal.
Three ways to run
Greenfield, side-by-side with Znuny, or a controlled migration path.
Fresh install
Empty database, bootstrap with tiqora bootstrap, and run
Tiqora standalone.
Parallel to Znuny
Share one OTRS/Znuny 6.0–7.3 database. Additive
tiqora_* tables only — no peer schema changes until you
choose ownership.
Migrate away
Take over daemons feature-flag by feature-flag, then follow the cutover runbook when you are ready.
Python 3.12 · FastAPI
React · TypeScript · Vite
PostgreSQL / MariaDB
Meilisearch
Redis · taskiq
Docker
AGPL-3.0
Explore the interactive demo
Full agent, admin, and portal UI in your browser — mock data only, nothing is saved.